If 28 days have gone by since your purchase unfortunately we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in the original packaging.
We will not accept returns on swimwear for hygiene reasons. If you believe your item is faulty please send us an email to firstname.lastname@example.org upon receiving the item with the subject 'faulty item' and include an image of the faulty item. We will inspect this and subject to agreement we will be able to offer a refund or exchange.
To complete your return we require a receipt or proof of purchase.
When you return has been received and inspected we will then send you an email to confirm that we have received your returned item. Within this email we will also notify you of the approval or rejection of your refund.
If your refund is approved this will be processed and a credit will be applied to the original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund please check your bank account again. If you have still not received this please contact your credit card company as it may take some time before your refund has processed and is showing in your account.
Next please contact your bank as there is often some processing time before a refund is posted.
If you have done all of the above and you have still have not received your refund please contact us at email@example.com and your email will be picked up within 24 hours Monday-Friday. If it is a weekend or bank holiday this make take longer.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items will not be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will notify you of the exchange process.
To return your product please email email@example.com.
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.
Please note that depending on where you live the time it may take for your exchanged product to reach you may vary.
If you are shipping an item for return, it is recommended that you consider using a trackable shipping service as we cannot guarantee that we will receive your returned item.
FOR ANY FURTHER INFORMATION REGARDING RETURNS PLEASE CONTACT firstname.lastname@example.org.